If you have purchased packs or boxes of our Webkinz Trading Cards, and you find they are damaged or defective in any way, please return the sales receipt, all contents, and packaging to:
 

Be sure to include a letter detailing the problem, along with your first and last name, your Webkinz User Name, your address information, and a phone number in case we need to contact you for any reason.

If you find that a single card is damaged when you open a pack, please send the damaged card(s) and packaging, along with your letter, to the address listed above. Please keep in mind that we are not able to support individual items purchased on the secondary market.