Account Issues

Are you having trouble with your new or existing account?

Adoption Issues or Questions About Secret Codes

Are you having problems adopting a pet or problems with your Secret Code?

Mazin' Hamsters Questions and Issues

Questions or Issues concerning Mazin' Hamsters.

Questions About Feature Codes

Wondering about your Feature Code?

Clubhouse

Want to turn access to KinzChat PLUS on or off?

Mobile Application Issues

Are you having issues with your Mobile applications?

Loading Issues

Are you having trouble loading Webkinz World?

Has Something Gone Missing?

Do you have a missing pet, KinzCash or other items?

I Keep Getting an Error Message

Do you have a missing pet, KinzCash or other items?

I Have Something Stuck!

Did a pet, vehicle or other item become stuck in your room?

Comments & Suggestions

Would you like to make a comment or suggestion about Webkinz World?

If you are experiencing an issue not addressed in the Customer Support or FAQ pages, please call Webkinz Consumer Support at 1-866-932-5469, Monday-Friday between the hours of 9am-6pm Eastern Standard Time. Please note that we only speak to adults over the age of 18.