Webkinz Customer Support - Frequently Asked Questions

General QuestionsTechnical Issues
Questions about Webkinz World: what you can do, how you sign up and questions about the plush toys. General troubleshooting steps for technical issues.
Account and Adoption IssuesThe Room, Your Pet and KinzChat
Issues with your account, the adoption process, and what you get for each adoption. Questions about your room, what you can do with your pet and how to use KinzChat.
KinzCash IssuesFor Parents
How to earn KinzCash and questions about lost or unawarded KinzCash. Questions most frequently asked by parents.
Today's ActivitiesGames, Quizzy's and Employment Office
Questions about fun stuff scheduled in Webkinz World, including the Wheel of WOW, Wishing Well and Gem Hunt. Questions about the Arcade, Tournament Arena, in-room games, Quizzy's Question Corner and the Employment Office.
W Shop and Curio ShopThe Newz, Contests and KinzPost
Buying stuff, selling stuff and questions about rare items. Questions about the Newz, entering contests and sending postcards.