Frequently Asked Questions: ACCOUNT AND ADOPTION ISSUES
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How do I adopt another pet?
To find out where you can get more Webkinz pets, check out your local gift shops, the Store Locator on the Webkinz World login page. to find the shop closest to you. Webkinz pets love to have friends, and there are always new Webkinz pets waiting to be adopted.

When you've found your new Webkinz pets and brought it home, log into your account using your current username and password and then visit the Adoption Center. Ms. Birdy will guide you through adopting your newest pet.



How many pets can I adopt?
Guess what? You can adopt as many pets as you want. Thereís no limit!



Can I adopt another pet with the same code?
You can't adopt another Webkinz pet with the same code because in Webkinz World, every pet has their own special adoption code that helps keep track of everything about them. One code will allow you to adopt one Webkinz pet.



Can I adopt a pet with a Friend Code?
The friend code can't be used to adopt a new Webkinz pet. Only a Secret Code (that comes with a Webkinz pet) can be used to adopt a new Webkinz pet. The friend code can only be used when you are adopting a new Webkinz pet onto a new account. If you are adopting a new Webkinz pet onto a new account, you will be prompted to enter the friend code. The friend code gives special bonuses to you and for the friend who sent it to you.



I lost my Secret Code / My Webkinz pet didnít come with a Secret Code Ė can I have another one?
All Webkinz pets must be sold with a code. If yours did not come with a code, please take it back to the store where you bought it and get another Webkinz pet that has a code.

If you have lost your Secret Code, we unfortunately cannot replace it. That is why it is very important to keep your Secret Codes in a safe place at all times.




I accidentally adopted my new pet under a new username Ė can I put my pet back on my original account?
If your Webkinz pets are on two separate accounts and you want them on the same account, you can do this but you should be aware that for the pet moving over to the other account, it would be like starting over. You will lose all the items, KinzCash, etc. from the Webkinz petís account that you are moving. You can only merge the two accounts if the newer account was created within the past 30 days. If it has been longer since you created the new account, we're sorry to say, but we cannot merge your accounts.



I accidentally adopted my friendís/siblingís Webkinz pet onto my account. Can we split them?
Unfortunately, once a pet has been adopted onto a specific account, it cannot be removed from that account. Please make sure that you are using the correct account when adopting your Webkinz pet. When you first sign up, you have the option to adopt additional pets onto the same account Ė be sure that this is what you want. If you want to adopt another Webkinz pet on a separate account, please wait until you have finished registering the first pet, and then log out and start again for the second account.



How many Webkinz pets can I adopt? Do they all have to be on the same account?
You can adopt as many Webkinz pets as you like! They donít have to be on the same account, but it might be easier for you to take care of them if they are. To make sure your new Webkinz pet gets on the same account, click I'M A MEMBER, enter your username and password and then click ADOPT A NEW PET. Please make sure that you adopt your additional Webkinz pet on the correct account as they cannot be moved or removed later. Remember, with each additional adoption, you get some awesome presents!



Can I share an account with a friend?
Yes, but we donít recommend it because you can't play at the same time on different computers. One code only gets you one Webkinz World account, which can only be played on by one person at a time.



How do I print off my Adoption Certificate?
Once you complete the adoption process, your certificate will be displayed on the screen. You can print that off right away, or you can go back to it later. To access your Adoption Certificate, click on THINGS TO DO and click on My Pets. Both your petís biography and Adoption Certificate will be here for you view or print.



When does my account expire? How do I renew my account?
Before your account expires, you will be notified by KinzPost so you know to adopt a new pet. When your account does expire, you will have a grace period of 14 days, after which you will no longer be able to access your Webkinz account. Don't worry, though, your pet, items, rooms and KinzCash will be fine for a minimum of 30 days during which you can renew your account for another year by adopting a new Webkinz or Lil'Kinz pet. As soon as you adopt your new pet, you will automatically be able to play with all of your pets on your account.

Remember: If your account has expired, you must adopt your new pet through IíM A MEMBER. MY FIRST ADOPTION is for new members only.



My account expired Ė how do I get it back?
If you pet has expired, you have a minimum of 30 days to renew your account. All of your KinzCash, items, rooms and pets will be waiting for you to play with again.



How do I permanently delete my pet or account?
Unfortunately, we cannot delete your pet or account. If you no longer wish to play on Webkinz World, feel free not to login to the site. If you do change your mind within your one year subscription, you are welcome to come back. Your pet will be fine, though sad that you left. If you have too many pets to take care of, try working out a schedule where you spend a little time with each of them. If you visit each day, it wonít take too long to keep their happiness up.



How do I delete a pet or account and start over?
The adoption of your Webkinz pet is final Ė we cannot delete a pet and let you start from scratch. If you are really unhappy with your account, you can always purchase another Webkinz pet and start a new account.



Iíve forgotten my username Ė what do I do?
You can write to us, using the' Contact Us' button on the main www.webkinz.com site. At that time, you will be required to provide us with your Name, Date of Birth, State/Province and Country, Pet kind, Pet Name and Secret Code.



Can I change my username or pet name after I have registered?
Unfortunately, no. Please choose your username and pet name carefully. If your username or pet name is deemed inappropriate, it may be changed. Please contact our Technical Wizards using the' Contact Us' button on the main www.webkinz.com site for more information.



Why did I have to change my username?
If your username was determined to be inappropriate, you will be prompted to change it the next time that you log in. While most inappropriate words cannot be used, each username is screened individually for any deviations. Inappropriate usernames include any that use profanity or vulgarity, as well as usernames that advertise email addresses, web addresses or corporations. We do not permit any third-party advertising through usernames on Webkinz World.



Can I change the gender of my pet?
Sorry to say, but there is no way to change the gender of your Webkinz pet. You got to choose whether your pet is a boy or girl when you adopted it. The good news is that Webkinz pets are happy to wear any and all clothing in the W Shop and that no one really knows the gender of your pet unless you tell them; the only place the gender appears is on your Webkinz petís adoption certificate.



How do I change my password?
If you have forgotten your password, or gave it to a friend and now you don't want that friend playing with your account, changing your password is easily done.

If you have forgotten your password, click on 'I forgot my password' just below the Password box. You will be asked for your username and secret code. You will then be assigned a new password from us. You can change that password to something more familiar to you, back at the login page by clicking Change Password.

If you think a friend knows your password and you want to change it, type in your current username and password.

Click on the button labeled "Change Password". You'll see a screen that asks for your username, your old password, and a new password. Be sure to choose a new password that is easy for you to remember, but difficult for other people to guess.

Important: Remember to keep your password a secret!



I need to change my password and I donít know my Secret Code Ė what do I do?
Forgot your password and can't find your Secret Code? Our technical department can help you with this!

You can write to us, using the' Contact Us' button on the main www.webkinz.com site. At that time, you will be required to provide us with your Name, Date of Birth, State/Province and Country, Pet kind and Pet Name



What do I get for each adoption?
For your first Webkinz pet, you get 2000 KinzCash and the wonderfully helpful Webkinz Guide; for your second through tenth adoptions, you get 2500 KinzCash, an exclusive item and a medium room; for your eleventh and beyond, you get 3500 KinzCash, an exclusive item and either a Super Bed or a roll on the bonus die.

When you adopt your tenth pet and every fifth one after that, you get a Super Bed. To choose the Super Bed, just open your Webkinz petís welcome gift as usual (by dragging and dropping it into your room). You'll see the three items in the gift; one of those items should look like a gold present. That gold present will be in your objects section of your dock. Just drag it into your room and it will open up. You'll see the Super Bed screen and you'll get to choose which Super Bed you want!

When you adopt your eleventh pet and beyond, you get a chance to watch the bonus dice spin (with your tenth, fifteenth, twentieth, twenty-fifth and every fifth pet after that, you get a super bed). To watch the bonus dice spin, just open your Webkinz petís welcome gift as usual (by dragging and dropping it into your room). You'll see the three items in the gift; one of those items should look like a blue present. That blue present will be in your objects section of your dock. Just drag it into your room and it will open up. You'll see the bonus dice spin and you'll see what you've won!

You will receive a free medium room with the first 10 Webkinz pets that you adopt. You will not receive a new room after your 10th adoption; instead, you get to spin the bonus dice.



How do I get an Exclusive Object?
While you can't buy an exclusive item, you can get one by adopting another Webkinz pet. To find out where to adopt another Webkinz pet, please check out our Store Locator on the Webkinz World login page.

You could also win an exclusive object if you click on the "I Love My Webkinz" button in the "Care Award" section of "My Pets," every day for a week. At the end of the week, you'll be entered in a draw for an exclusive object.



Whatís a Super Bed? How do I get one?
A Super Bed is a super exclusive object that you get when you adopt your 10th pet, and every 5th pet afterwards (your 15th, 20th, 25th, etc).



What is the KinzCash coin and how do I use it?
The KinzCash coin is a special gift you can get when you spin the bonus dice. To get the KinzCash from your 1000 KinzCash coin, you must sell the coin to the W Shop. Just go to the W Shop and click "sell." Drag and drop your coin into the box and click "sell." You'll get the KinzCash from the sale added to your KinzCash total.



How do you roll the bonus die?
If you want to watch the bonus dice spin, you need to adopt eleven or more Webkinz pets. With your eleventh pet and beyond, you'll get a chance to spin the bonus dice and see which special item you might win. You could get a KinzCash coin, an exclusive object, or a rare item. Good luck!